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As manufacturer, FRITSCH GmbH issues – in addition to guarantee claims against the vendor – a guarantee for the duration of two years following the stated date of issue of the guarantee certificate enclosed with the instrument.
Within this guarantee period we shall rectify sundry defects caused by material or manufacturing faults free of charge. Rectification may take the form of either repair or replacement of the instrument, at our discretion. The guarantee may be utilised in all countries in which this FRITSCH instrument is sold with our authorisation.
Claims arising from this guarantee statement require that the instrument has been used in accordance with the directions for use/operating instructions for its indicated purpose.
The guarantee is acknowledged on presentation of the original receipt, stating the date of purchase and name of trader, together with the complete instrument type and instrument number. The guarantee is only acknowledged where the answer card entitled "Securing of Guarantee" (enclosed with the instrument) is completed in an orderly manner and despatched without delay following receipt of this instrument, and is received by us within three weeks, or where, immediately following receipt of the instrument, an online registration is performed at www.fritsch.de – Service – Guarantee with details of the abovementioned information.
The guarantee does not include costs for transport, packaging and travel costs incurred in returning the instrument to us or where one of our technicians comes to you. Where and how this guaranteeing is conducted decides the manufacturer - the FRITSCH GmbH. The guarantee lapses in the event of intervention by persons not authorised by us or where accessories and spare parts other than original FRITSCH accessories and spare parts are used.
Utilisation of the guarantee means neither that the guarantee time is extended nor that a new guarantee is issued.
Please describe the manner of the defect or complaint precisely. Where no description of defect is enclosed, we shall view the consignation as an assignment to rectify sundry recognisable defects or functional faults, including those that are not included in the guarantee. Defects or functional faults that are not included in the guarantee shall in this case be rectified with costs.
In order to spare unnecessary effort, we recommend that you read the operating instructions of your instrument very carefully before contacting us or your dealer.
Defective parts return to our ownership following replacement delivery and are to be returned to us at the expense of the purchaser.
Idar-Oberstein, 01 January 2006
FRITSCH GmbH · Milling and Sizing
Industriestrasse 8 · 55743 Idar-Oberstein · Germany